Privacy Policy

1. Introduction

Welcome to the Privacy Policy of 1tk11. This document explains how 1tk11 ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your") who access or use the 1tk11 online casino and sports betting platform available at https://1tk11.ws (the "Platform").

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. This policy applies to all users accessing 1tk11 from Bangladesh, including from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. If you do not agree to this Privacy Policy, please discontinue your use of the Platform.

2. Information We Collect

To provide you with a secure, personalised, and compliant gaming experience, 1tk11 collects the following categories of personal data:

Account & Identity Information

• Full name, date of birth, and gender
• Email address, phone number, and residential address in Bangladesh
• National ID, passport, or other government-issued identity document (for KYC verification)
• Username, password (stored in encrypted form), and security preferences

Financial & Transaction Data

• Deposit and withdrawal records, including transactions via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank
• Wagering history, game session data, and account balance information
• Currency preferences (Bangladesh Taka, BDT) and payment method details

3. How We Use Your Information

1tk11 uses the personal data we collect for the following specific and legitimate purposes:

• Account creation, verification, and ongoing account management
• Processing deposits and withdrawals securely via BDT payment channels
• Fraud prevention, identity verification (KYC), and anti-money laundering (AML) compliance
• Delivering customer support, responding to queries, and resolving disputes
• Sending service-related communications such as transaction confirmations and security alerts
• Improving Platform performance, game recommendations, and responsible gaming monitoring

4. Payment Data & Security

1tk11 takes the security of your financial data with the utmost seriousness. All payment transactions carried out via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank are processed over encrypted, tokenised connections. We do not retain full payment credentials on our servers; transaction references and confirmation IDs are stored solely for audit and dispute resolution purposes.

Our technical infrastructure employs SSL/TLS encryption for all data in transit, and data at rest is protected using strong encryption standards. Access to user financial data is strictly limited to authorised personnel on a need-to-know basis, with activity logs maintained for all internal access events.

5. Sharing of Your Information

1tk11 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with the following categories of recipients where strictly necessary:

• Payment processors and financial institutions (e.g., mobile banking partners such as bKash and Nagad) solely for the purpose of completing your transactions
• Game technology providers and platform service vendors who are contractually bound to process your data only under our documented instructions and data-protection obligations
• Legal and regulatory authorities where we are compelled by applicable law, court order, or lawful governmental request to disclose personal data

Any third-party service providers we engage are subject to contractual obligations that require them to maintain the confidentiality and security of your personal data and to use it solely for the defined purpose. We do not permit them to use your data for their own marketing or commercial activities.

6. Cookies and Tracking Technologies

1tk11 uses cookies and similar tracking technologies to operate, improve, and personalise your experience on the Platform. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly, including session management and security features — these cannot be disabled
• Analytics cookies: help us understand how users interact with the Platform so we can improve navigation, game discovery, and overall site performance
• Preference cookies: remember your settings, language preferences, and personalisation options across sessions

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality available to you on 1tk11. We do not use cookies for cross-site advertising or behavioural profiling.

7. Data Retention

1tk11 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required to fulfil the purposes outlined in this Privacy Policy. In particular, transaction records and KYC documentation are retained for a minimum period required by applicable financial and anti-money laundering regulations.

Where you request the closure of your account, 1tk11 will delete or anonymise your personal data within a reasonable time frame, subject to any legal obligation to retain specific records. Backups and archival copies may persist for a limited additional period for disaster recovery purposes, after which they are securely purged.

8. Your Rights

As a user of the 1tk11 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address provided at the end of this policy.

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may request correction of inaccurate or incomplete personal data
• Right to erasure: you may request deletion of your personal data where there is no legitimate reason for us to continue processing it
• Right to restrict processing: you may ask us to suspend the processing of your personal data in certain circumstances
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to all verified requests within 30 days. In some cases, particularly where requests are complex or numerous, this period may be extended to 60 days, of which we will inform you within the initial 30-day window.

9. Third-Party Services

The 1tk11 Platform may incorporate technology, game content, or ancillary services provided by third-party vendors, including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data-processing agreements, and 1tk11 is not responsible for the data-handling practices of independent third-party platforms that are outside our control.

We recommend that you review the privacy policies of any third-party services you may encounter while using the Platform. Links or integrations to third-party content within 1tk11 do not constitute an endorsement of those third parties or their privacy practices.

10. Minors and Age Restriction

The 1tk11 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from any individual under the age of 21. Registration on 1tk11 requires users to confirm that they meet this minimum age requirement, and we reserve the right to request documentary evidence of age at any point during the KYC verification process.

11. Changes to This Privacy Policy

1tk11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will update the "Last updated" date at the top of this policy and, where appropriate, notify registered users via their registered email address or via a prominent notice on the Platform.

Your continued use of the 1tk11 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1tk11 handles your personal data, please contact our dedicated privacy and support team. We are committed to addressing your enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24/7 Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related requests within 3 business days.